Privacy

How We Collect and Use Information

We collect, store, use, and disclose information for the following purposes:

• Providing creative services and client support.
• Responding to sales and project inquiries.
• Processing payments.
• Enabling your access and use of our website, associated applications, and associated social media platforms.
• Internal record-keeping and administrative purposes.
• Analytics, market research, and business development, including the operation and improvement of our website, associated applications, and associated social media platforms.
• Compliance with legal obligations and resolution of any disputes that may arise.

We do not publicly disclose specific data, but we may compile and share aggregated and anonymized versions of this information, such as in business performance reports.

If you are a current or former client or partner, we may use your details to contact you via our newsletter and keep you informed about what's happening at our company. You are free to opt out of receiving this correspondence at any time by using the "unsubscribe" link provided in the emails.

Disclosure of Personal Information to Third Parties

We work with third-party providers to facilitate the operation of our website. These providers include DNS management, web hosting, payment processing (Stripe), and Google Analytics.

We will comply with government and law enforcement requests for data as required by law, in connection with actual or potential legal proceedings, or to establish, exercise, or defend our legal rights.

We do not sell or rent your personal information to marketers or third parties.

Legal Bases for Processing

We handle information lawfully, fairly, and transparently. We only collect and process information about you when we have legal grounds for doing so. As a digital agency, this means we collect and use your information only when:

• It is necessary for the performance of a contract that you are a party to.
• It is necessary to take steps at your request before entering into a contract with you.
• It satisfies a legitimate interest, such as research and development, marketing and promoting our services, and protecting our legal rights and interests.
• You give us consent to do so for a specific purpose, such as staying in touch through our email newsletter.
• We need to process your data to comply with a legal obligation.

If you consent to the use of your information for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing we have already done. We retain information for record-keeping purposes and to facilitate future interactions. If necessary, we may retain your personal information to comply with a legal obligation or to protect your vital interests or the vital interests of another person.

While we retain this information, we take commercially acceptable measures to protect it against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security.

International Transfers of Personal Information

The data we retain is stored and processed in Taipei, Taiwan, and/or in facilities maintained by us and our third-party providers. By providing us with your personal information, you consent to the disclosure of that information to these overseas third parties.

Your Rights as Our User

Choice and consent: By providing your information to us, you consent to us collecting, storing, using, and disclosing it in accordance with this privacy policy. You are free to refuse our request for information, but please note that we may be unable to provide you with certain services as a result. If you are under 18 years of age, you must provide evidence of your parent or legal guardian's knowledge and permission to provide us with information.

Information from third parties: If we receive information about you from a third party, we will protect it as outlined in this privacy policy. If you are a third party providing information about someone else (e.g., an agency acting on behalf of a client), you represent and warrant that you have obtained that person's consent to provide their information to us.

Restriction: You may choose to restrict the collection or use of your personal information by contacting us through our website. If you request a restriction or limitation on how we process your personal information, we will inform you of how the restriction affects your use of our website or products and services.

Access and data portability: You may request details or a copy of the personal information we hold about you. You may also request that we erase the personal information we hold about you at any time. Furthermore, you have the right to request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us through our website, and we will take reasonable steps to update our records.

Notification of data breaches: We will comply with applicable laws regarding data breaches.

Complaints: If you believe that we have violated a relevant data protection law and wish to file a complaint, please contact us through our website and provide us with all the necessary details. We will investigate your complaint and respond to you in writing, informing you of the outcome of our investigation and the steps we will take to address your complaint. You also have the right to contact a regulatory body or data protection authority regarding your complaint.

Unsubscribe: To unsubscribe from our email database, use the "unsubscribe" link provided in the emails we send you, or contact us through the details provided on our website.

What is a Cookie?

A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, enabling us to perform certain functions and understand how you use our site. If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from thelevel.io.

Business Transfers

In the event that we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, data would be included among the assets transferred to any party that acquires us. You acknowledge that such transfers may occur and that any party acquiring us may continue to use your personal information in accordance with this policy.

About This Policy

This privacy policy applies solely to our own collection and handling of data. While we only work with partners and third-party providers whose privacy policies align with ours, we cannot accept responsibility or liability for their respective privacy practices.

Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and policies of these sites and cannot accept responsibility or liability for their respective privacy practices.

We may update this policy at our discretion to reflect current acceptable practices. We will take reasonable steps to inform users about significant changes via our website. Your continued use of this site after any changes to this policy will be considered acceptance of our practices regarding data and personal information.

If you have any concerns or questions about how we handle your data and personal information, please feel free to contact us through our contact page.